Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
As a Suite Attendant, you will play a key role in providing an elevated guest experience in one of TD Coliseum’s most premium areas. You will take food and beverage orders, ensure timely and accurate delivery to suites, and provide attentive, personalized service. This role is ideal for individuals with a passion for hospitality, strong attention to detail, and a desire to exceed guest expectations in a fast-paced environment.
This role will pay an hourly rate of $17.20 CAD and is tip eligible
Benefits for Part-Time roles: Pension matching
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline
Responsibilities
Assist with suite and club area setup based on pre-ordered menus and service standards
Ensure assigned suites are fully stocked and ready prior to event start
Deliver and serve food and beverages promptly and accurately during events.
Close out financials for assigned suites and ensure billing is accurate
Monitor and maintain food and beverage quality throughout the event
Adhere to all company policies, safety protocols, and sanitation standards
Enforce responsible alcohol service in compliance with AGCO regulations
Verify guest ID and ensure all alcohol service complies with Smart Serve and venue standards
Maintain accurate inventory and requisition supplies as needed
Possess full knowledge of menu items and accompaniments
Respond to guest requests with urgency and professionalism
Ensure all suite areas have appropriate serving ware and are cleaned post-event
Maintain operable and sanitized equipment in assigned areas
Other duties as assigned by supervisors or management
Qualifications
Valid Smart Serve Certification (mandatory)
Exceptional communication skills and a guest-first attitude
A winning attitude and strong desire to support your team wherever needed
Ability to work collaboratively in a high-volume, event-driven environment
Experience in premium hospitality or food and beverage service is an asset
Ability to handle POS transactions and reconcile cash/credit sales accurately
Experience with MyVenue POS considered a strong asset
Strong math skills for processing payments and managing inventory
Must be fluent in English (spoken and written)
Excellent attendance and punctuality are essential
Must be available to work evenings, weekends, and holidays based on event schedules
Why Join TD Coliseum?
Take part in launching a major Canadian sports and entertainment venue
Join an inclusive team in a dynamic, guest-focused environment
Gain experience with high-profile clients and marquee events
Opportunity for growth within an international venue management and hospitality network
Apply now to join the premium hospitality team at TD Coliseum and help create unforgettable guest experiences.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
